Find answers to common questions about SocialShop, our features, pricing, and more.
General Questions
What is SocialShop?
SocialShop is a comprehensive social media scheduling and management platform that helps businesses, marketers, and agencies plan, schedule, and analyze their social media content across multiple platforms from one unified dashboard.
Which social media platforms does SocialShop support?
SocialShop supports all major social media platforms including Facebook, Instagram, Twitter/X, LinkedIn, TikTok, Pinterest, YouTube, and more. You can manage all your accounts from a single dashboard.
How does the free trial work?
Our free trial gives you 14 days of full access to all SocialShop features with no credit card required. You can explore all features, schedule posts, and connect your social accounts. After the trial, you can choose a plan that fits your needs or continue with our free plan.
Features & Functionality
Can I schedule posts in bulk?
Yes! SocialShop offers powerful bulk scheduling features. You can upload multiple posts at once via CSV import or our bulk uploader. This is perfect for planning campaigns weeks or months in advance and managing content for multiple clients.
Does SocialShop have an AI content assistant?
Yes! Our AI content assistant helps you generate engaging captions, suggest relevant hashtags, and provide content ideas based on trending topics. It learns your brand voice and helps you create better content faster.
Can multiple team members use one account?
Absolutely! Our Professional and Agency plans include team collaboration features. You can invite team members, assign roles and permissions, and streamline your approval workflow. The number of team members varies by plan.
What analytics and reporting features are included?
SocialShop provides comprehensive analytics including engagement metrics, follower growth, reach, impressions, best posting times, and ROI tracking. Agency plans also include white-label reporting for client presentations.
Pricing & Billing
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and we'll prorate any charges. Downgrades will take effect at the start of your next billing cycle.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you're not satisfied with SocialShop within the first 30 days of your paid subscription, contact us for a full refund, no questions asked.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely through our payment partners.
Is there a contract or commitment?
No contracts or long-term commitments required! All our plans are month-to-month (or annual with a discount). You can cancel anytime with no cancellation fees or penalties.
Security & Support
Is my data secure with SocialShop?
Yes! We take security very seriously. All data is encrypted in transit and at rest using industry-standard SSL/TLS encryption. We never store your social media passwords - we use secure OAuth authentication. We're also GDPR compliant.
What kind of support do you offer?
We offer email support for all plans, with response times within 24 hours. Professional and Agency plans receive priority support with faster response times. We also have extensive documentation, video tutorials, and a community forum.
Can I export my data?
Absolutely! You own your data. You can export your scheduled posts, analytics, and reports at any time in CSV or PDF format. If you decide to leave SocialShop, you can take all your data with you.